Terms and Conditions

Effective date: April 1, 2021

 PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE ORDERING PRODUCTS ONLINE FROM WWW.KARMENLUX.COM PLEASE NOTE THAT THESE TERMS OF SALE INCLUDE THE ADDITIONAL TERMS INCORPORATED HEREIN BY REFERENCE. If you think that there is a mistake in these terms, please contact us. These Terms of Sale govern how we supply products to you, our lovely customer. These Terms of Sale create a legally binding agreement between you and KarmenLux Cosmetics on  behalf of itself and its subsidiaries and affiliates (“KarmenLux Cosmetics,” “us,” “our” and “we”) regarding orders placed for products available on www.karmenlux.com  and its online store hosted by GODADDY INC. We may revise these Terms of Sale without prior notice by posting revised Terms of Sale on the site.  The Terms of Sale posted on www.karmenlux.com at the time you place your order will govern that purchase.  Please read these terms carefully and check that the details of your order are complete and accurate before submitting your order. KarmenLux Cosmetics’ Terms of Use are incorporated herein by this reference. Please refer to our Privacy Policy for information about how we collect, use and disclose information about you. CONTENTS TERMS AND DEFINITIONS    By placing an order, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not place an order .          

   HOW TO CONTACT US? You can contact us by emailing our friendly customer service team by writing to us at info@karmenlux.com   

YOUR INFORMATION You confirm that any personal data you provide when you register an account with us or place an order is true, accurate, current and complete in all respects; and that you will notify us immediately of any changes to the personal data by updating these details on your online account. We will only use your personal information as set out in our Privacy Policy.    You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. YOUR ORDER Please select your country of delivery and your preferred currency for payment before browsing to ensure the correct information is displayed on screen. To place an order for products on the website, you should press the ‘pay now’ button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website. At the checkout you will be given an opportunity to review your order, including the country of delivery, to make any amendments prior to placing an order. You will receive an order confirmation email detailing the products you have ordered. This email does not constitute our acceptance of your order. Order acceptance will take place on the dispatch of your products ordered. If we are unable to accept your order, we will inform you of this via email and will not charge you for the product. If we have taken payment prior to non-acceptance of your order then we will refund you, but please note that it can take up to 7 business days for the bank to transfer the funds to you. Non acceptance of an order may be because: (a)           the product is out of stock; (b)           we were unable to authorize your payment or your billing information is not verifiable; (c)           because of unexpected limits on our resources which we could not reasonably plan for; (d)           an error in the price or description of the product; (e)           in our sole discretion, the order appears to be placed by dealers, resellers or distributors or otherwise appears fraudulent; (f)            your order is flagged by our security systems as an unusual order or an order susceptible to fraud;

(g)           we could not deliver to the address provided by you; or

(h)           due to an event outside of our control (see below).

We will assign an order number to your order. It will help us if you can tell us the order number whenever you contact us about your order.

The transaction will be concluded in English.

The website is intended solely for KarmenLux Cosmetics to sell KarmenLux Cosmetics products direct to end consumers, and therefore purchase of products for resale is strictly prohibited. Purchase for resale means the purchase of a KarmenLux Cosmetics product by someone who resells, or intends to resell, the KarmenLux Cosmetics product to others (consumers, businesses or any third party).  If KarmenLux Cosmetics believes you are involved in purchase for resale, KarmenLux Cosmetics reserves the right to take any action against you, including, without limitation, to restrict sales to you, cancel your orders, and/or suspend or close your account.  

     OUR PRODUCTS

All orders are subject to acceptance and availability, which may vary depending on the shipping destination.

    Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct, however, we cannot guarantee the website’s accuracy and we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

The images of the products on our website are for illustrative purposes only. Your product and its packaging may vary slightly from its advertised images on the website, as a result of your device’s display of color.

If you have any questions or complaints about any product, please contact our customer service team at info@karmenlux.com 

     DELIVERY

SHIPPING IS ONLY AVAILABLE WITHIN THE US AT THIS TIME. PLEASE KEEP THIS IN MIBD WHEN ORDERING.

      Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. If we are unable to ship products within the time specified or thirty (30) days of a properly completed order, we may request your consent to a delay in shipping. Absent this consent, we will cancel your order and provide a refund, including shipping fees, within seven (7) working days.

    It is your responsibility to provide us with a complete and accurate delivery address information. We will not be liable if you supply us with incomplete or inaccurate information.

     You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packing, shipping, and delivery of your order. The costs of delivery will be as displayed to you on our website before you finalize your order, please check these carefully, you consent to this charge when you submit your order.

      When your product is shipped, we will send you a dispatch confirmation email. Please note that products may arrive in separate parcels and may require a signature. The estimated delivery time will be confirmed to you in your dispatch confirmation email.

   A product will be your responsibility from the time we deliver the product to the address you gave us. The risk of loss and title for products purchased pass to you upon delivery.

ABSOLUTELY NO RETURNS OR REFUNDS WILL BE GIVEN PLEASE CONTACT CUSTOMER SERVICE FOR ANY ISSUES WITH YOUR PACKAGE OR ORDER AT INFO@KARMENLUX.COM No Returns; Refunds!!!!!!!!

All sales are final, non-cancellable and non-refundable.We do not accept returns of products.

    You are entitled to a refund in the event that the product arrives damaged. This does not affect your statutory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded. To request a refund, customer service team by writing to us at INFO@KARMENLUX.COM    within forty-eight (48) hours of delivery. We will request photos of the product and a copy of your confirmation email. 

9.4          For any requests for refund, you must contact our customer service team customer service team by writing to us at info@karmenlux.com  including details of:

(a)           your name;

(b)           your geographical address;

(c)           the order number and reason for request;

(d)           your phone number; and

(e)           email address.

OUR ONLINE STORE

Our store is hosted on Go Daddy  Inc. It provides us with our online e-commerce platform that allows us to sell our products to you. Shopify will process your order request and your payment, By submitting your order, you agree to Godaddy inc processing your order.

Your data is stored through GoDaddy’s data storage, databases and the general Shopify application. Your data will be stored on a secure server behind a firewall. 

      Full payment is due upon order placement, and you will be charged when you place the new order.

PRODUCT RESTRICTIONS

There may be instances where due to restrictions (legal or otherwise) or practices in relation to a product, we are prevented from being able to deliver it to you. We shall not be held liable in relation to any product that we are unable to sell or deliver to you as a result of such restrictions. In the event that a restriction is enforced after you have placed your order with us, we will do our utmost to notify you as soon as reasonably practicable. 

DISCLAIMER AND LIMITATION OF LIABILITY

ALL PRODUCTS OFFERED ON THIS SITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS YOU HAVE ORDERED THROUGH OUR SITE.

The limitation of liability set forth above shall: (i) only apply to the extent permitted by law and (ii) shall not apply to (A) liability resulting from our gross negligence or willful misconduct and (B) death or bodily injury resulting from our acts or omissions.

DELAY AND EVENTS BEYOND OUR CONTROL

We will not be responsible to you for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause beyond our reasonable control. If our supply of the products is delayed by an event outside our control then we will contact you to let you know. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. Nothing in this Section 15 limits your statutory rights or rights under Section 8.2.

AGE RESTRICTIONS

By placing an order for a product, you represent that you are at least the age of majority in your country, state or province of residence.

SEVERANCE

  If any part of the Terms of Sale shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions of the terms.

WAIVER

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Entire AGREEMENT

These Terms of Sale (including any incorporated terms or policies) constitute the entire agreement between you and KarmenLux Cosmetics with respect to your transaction for the purchase of products.

       THIRD PARTIES

       Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.         

AMENDMENT

    We reserve the right to change these terms and conditions from time to time but any changes will not apply to any orders placed prior to the change being made.

NOTICES

     We may provide any notice to you under these Terms of Sale by: (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.